Shipping & Return Policy

Shipping Policy

How can I track my order status?

If required, you can also contact our support team by emailing us at info@techdotinc.com.

How long until I receive my order?

Large quantities of stock-available products usually ship within 1-2 days. If you have a low stock level, contact our Inside Sales Team to inquire about delivery times.

What delivery charges can I expect?

Weight, dimensions, point of origin, destination, and level of service are all taken into account when calculating freight. Depending on how soon you need the shipment delivered, a freight charge is raised based on the level of service requested.

Economy: 3-5 days
Standard: 2 days*
Next-Day*

*Subject to stock availability, time of order, and destination address.

Are there any consequences if my items become back-ordered or my anticipated delivery date changes?

A revised delivery time will be notified to you by email or fax immediately. You will have the option of:

  • You can either wait for your entire order to arrive, split your order (receive the ready-to-ship items and wait for the back-ordered items), or cancel your order.
  • You won't be charged until your order is shipped.
  • If our customer does not provide instructions, Tech Dot Inc. will ship the items we have in stock (assuming the backorder is big). The rest of the order will be shipped when it is available. And we'll even cover the additional delivery charges!
Can you tell me about your shipping options?

You can choose any of three (3) different levels of service - Economy, Standard, or Next Day - for Tech Dot Inc.'s shipping services. These options are available to you in Canada.

Our Inside support team can assist you with elevated delivery services (i.e., inside delivery, liftgate, delivery appointment). Please email info@techdotinc.com if you need any assistance.

All cross-border shipments are subject to tariffs and brokerage fees.

Where does Tech Dot Inc. not deliver?

Tech Dot Inc. delivers commonly only to Canada.

Tech Dot Inc. delivers commonly only to Canada.

Changing the billing address after an order has been placed cannot be done without canceling the order and reentering it again.
When placing the order, you must include all the pertinent information.

Return Policy

Tech Dot Inc. strives to offer a positive experience to its customers. Whenever an item must be returned, Tech Dot Inc. gladly extends the return policy of our vendor partners on selected items. Additional information about Tech Dot Inc. returns may be obtained by emailing info@techdotinc.com. It is subject to specific manufacturer, supplier, distributor, or publisher (each, a "Vendor") restrictions to return hardware (including accessories, peripherals, parts) and software (including software licenses, software as a service, and other cloud computing products) purchased from Tech Dot Inc. The return policy for Tech Dot Inc. products is 30 days, although some Vendors may not provide products for returns. Tech Dot Inc. will issue a Return Merchandise Authorization ("RMA") number, at the vendor's request, within the applicable return period, so the Customer may receive a replacement, exchange, or a credit against future purchases in an amount equal to the original purchase price for the Product less any applicable restocking fees, at the vendor's discretion. Customers who fail to return the Product within the applicable return period or who fail to meet the return criteria in the Return Guidelines are considered to have accepted the Product and are not allowed to return it.

Return Guidelines

Returnable Products, if permitted by the Vendor’s return policy:

  • Non-Defective Products: The vendor may charge a restocking fee for non-defective returns if the packaging is unopened and sealed. Products returned within 30 days from the date of invoice may be returned if the package is unopened and sealed.
  • Defective/DOA Products: A defective/DOA product may be returned within 30 days from the date of invoice. Thereafter, only the Vendor's warranty applies. If any Vendor requires that DOAs be handled directly through them, TDI will provide that information to the customer.
  • Damaged Products: Customers must refuse to accept any damaged Product from the carrier if it arrives damaged. Upon acceptance of delivery, the Customer should note any and all damage on the carrier's delivery record before the driver leaves the premises. TDI's returns department can be reached at info@techdotinc.com to arrange for an inspection and pickup of the damaged product. Tech Dot Inc. reserves the right to deny return requests for such Products if the Customer accepts the product without noting any damage on the carrier's delivery record. Tech Dot Inc. requires that any damaged products be reported within 24 hours of receiving them. It is important to have this information on hand early in order to file a damage claim with the carrier and avoid delays in returns and replacements.
  • Order discrepancies: Tech Dot Inc.'s returns department should be contacted within 7 days after receipt of an order discrepancy (shortages, mislabelled product, or overages) occurs.
Return Process
  • RMA Number: All returned items must have a valid RMA number prior to being processed. If the returned item meets the Return Guidelines for Returnable Products, Customers can request an RMA number by emailing info@techdotinc.com. Until 15 business days after issuance, RMA numbers are valid. The RMA instructions specify the address at which the products can be received within this time frame. RMA numbers cannot be extended or reissued for unauthorized returns, including returns with expired or invalid RMA numbers.
  • The following information should be available when requesting an RMA number in order to speed up the return process: Information about the customer, the invoice or sales order number, details about the returned product, including quantity, part, or serial number, and the reason behind the return.
  • Returned Products: To be authorized to return Tech Dot Inc. Products, a valid RMA number must appear on the return shipping label (not on the box), and the products must include all original packaging, including boxes, packaging materials, manuals, warranty cards, and any additional materials provided by the vendor. Restocking fees may apply to incomplete Product returns, as determined by the Vendor.
  • Return Shipping Costs: All return shipments are the responsibility of the customer, with the exception of defective or damaged products. We recommend that you choose a carrier and shipping method that provides proof of delivery and a carrier and shipping method that includes insurance to protect you in case of loss or damage during transit. Any loss during return shipping is not the responsibility of Tech Dot Inc.
Non-Returnable Products include
  • We cannot accept a return of software if the original packaging has been opened. When a return of software is requested electronically, we cannot accept the return of licenses that have been activated, installed, and/or downloaded.
  • Personalized products.
  • Orders configured specifically for you.
  • Discontinued Products
  • Returns are not allowed for which the Vendor will not accept returns.
  • Customer-damaged products, or products damaged by third parties.