IT Service Management

Business continuity is ensured with our comprehensive IT service management solutions. We provide a fast response, quicker issue detection, and management solutions to ensure business continuity.

Mitigate Cumbersome Tech Complexities & Reach True Potential of Your IT Department

ITSM consulting and implementation services are offered by our experts to companies across industries, helping them tune the IT processes to their business needs.

  • Robust Service Desks are Enabled by ITIL-based Processes

    Optimize productivity, cost, and resilience of your business with digital technology workflows.

  • Leverage the Power of AI & Machine Learning

    Streamline your workflows by embracing technologies like artificial intelligence and machine learning.

  • Efficient Workings that Reach Your Business Goals

    We help you 24/7 to ensure you do not have to face any downtime that might obstruct you from reaching your business goals.

  • Unparalleled Security

    All your data is safe with us. We strictly adhere to the SLA policies, so there won't be any miscommunication.

Why Tech Dot Inc. is The Right Choice?

Our mission is to eliminate any tech aches that hinder you from achieving your business goals. We deliver people-focused tech solutions, and we give you six reasons why you should partner with us.

  • We offer single-point contact

  • We guarantee your data security

  • You get high accuracy & quality service

  • We have a short turnaround time

  • You get access to professional IT experts

  • You get round the clock availability

Services that Simplify Scaling Your Business

Improve user experiences by accelerating ITIL-driven service delivery

Incident Management

With our incident management services, we help keep your employees productive by assisting them in tracking and fixing issues.

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Problem Management

With our best ITSM practices, we reduce the likelihood of future disruptions and minimize the impact of service interruptions.

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Service Level Management

The foundation of our platform is the ability to document and track all of the service commitments between customers and service providers.

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Configuration Management

Tracking hardware, software, and other IT components with ease. Provides a detailed perspective on IT infrastructure assets to boost productivity.

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Request Management

Providing automated status updates for resolving service requests that are generated from any device is what we do round-the-clock for your employees.

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Change Management

Assist businesses in managing IT transition and implementing changes appropriately with a unified experience across departments.

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Enhance Your Overall IT Environment.

Connect with Our Managed IT Service Professionals

Resources

We Deliver People-Focused Solutions

Case Study

Microsoft Azure Cloud Server
Migration

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Blog

Microsoft Team vs. Zoom - Which is
the better one?

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Testimonial

Our work speaks for itself. See what our clients have to say.

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Natasha Benowitz

Tech Dot Inc is one of the best MSP service providers. I am a new business owner, and the team helped me with all my IT complexities within the timeframe they promised. I don't have to work extra hard in managing the mighty tech-related issues.

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David Hale

Loved working with the team. They are extremely professional and keep their promises and adhere to the guidelines they receive.

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Lincoln Potter

As I am starting my new office, I was really worried about where I would get the products that would serve my business requirements. Tech Dot Inc took away all my worries.

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Tristen Oswald

IT challenges are daunting when I was doing it myself, which resulted in compromised business. The team at Tech Dot Inc. executes the best disaster recovery plans so my business can avoid long-term downtime.

Answers that You're Looking For

Here are the answers that enlighten you more about our services.

Discover the processes, benefits, and how-tos of IT Service Management (ITSM), an approach to managing the design, planning, and delivery of services.

In the course of managing their relationships with customers, companies have fast, easy access to customer information. This allows them to strategize and interact with customers more effectively.

There is a library of volumes, called the IT Infrastructure Library (ITIL), which describes best practices for delivering information technology services. IT (information technology) services are standardized within a business, as well as their selection, planning, delivery, maintenance, and lifecycle. To achieve predictable service delivery, efficiency needs to be improved.

Here are some benefits of ITSM-

  • Enhances efficiency of operations
  • Enhances company productivity and employee satisfaction
  • Cuts expenditures
  • Eliminates risk
  • Experiences are enhanced for customers
  • Enhanced visibility
  • Communication is streamlined

ITSM, in essence, is the practice of managing IT services as a service, while ITIL covers the best practices for managing IT services as a service.

ITSM solutions are often priced based on how many users will access the system annually. The cost of a subscription is usually between $20 and $100 depending on the features.

Introducing Our Global Partners

Leverage our strategic partnerships with global technology leaders.

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Ready to talk about
your project?

You can contact us below if your business needs an IT support company that knows how your business technology and processes works, while also having the experience to manage and advise you on your day-to-day technology challenges.

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